How fast are co-locations set up?
Initial co-location orders currently on average take 24-72 hours to set up, depending on size of the order. Setup & shipping information is usually provided the same day that the order is placed. Additional servers can usually be installed the same day that they arrive at the Colocation4Africa facility.

Are control panels available?
The control panels that Colocation4Africa provides are available to our co-location clientele. Details on which control panels are available can be found on the Co-Location pages. Installation of the control panel, if completed by Colocation4Africa, would be billed at the standard hourly technical support rate.

How much assistance do you provide for my servers?
The Colocation4Africa Co-Location services are NOT a managed service. Co-Location clients are expected to be capable of managing their own servers and equipment. Colocation4Africa can provide technical support to our co-location clientele, however, this is billed at an hourly rate, in 15 minute increments. For a detailed listing of what management services Colocation4Africa can provide at that rate, please contact us. As always, basic reboots are available at no additional charge to our co-location clientele.

What if my hardware fails? Upgrade
Please contact us for a quote for hardware replacement/upgrade, which will be very reasonable and based on current industry pricing and availability. As always, the per hour technical support rate applies for such hardware replacement labor.

How many domains can I host on my servers?
Colocation4Africa does not put a numerical limit on the quantity of websites/clients you can host on your Colocation4Africa co-location package. Such numbers are only limited by the amount of bandwidth you utilize and the physical limitations of your co-location package. You can host hundreds of small websites on a server, or just a single large site - that is strictly up to you. We do advise never putting more than 1000 virtual hosts on a single server, due to limitations within the operating systems and web server software. As a general rule of thumb, a server consumes about 1AMP of 110v A/C power. Some servers, including high-end Xeon servers, or servers with multiple hard drives, may consume much more. Please plan your co-location power usage and requirements accordingly.

What if I want to upgrade my co-location package?
You may upgrade or downgrade your Colocation4Africa co-location package at any time, as long as you are not in a term required contract. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new co-location package that you select.

What if the server gets hacked or attacked?
The Colocation4Africa Co-Location services are NOT a managed service. Co-Location clients are expected to be capable of managing their own servers and equipment. A hacked server may be able to be repaired, or may require a complete re-installation. Colocation4Africa can provide technical support to our co-location clientele, however, this is billed at an hourly rate in 15 minute increments. For a detailed listing of what management services Colocation4Africa can contact us.

What is included in my co-location package?
Colocation4Africa provides the facilities to host your equipment, including power, cooling, racks, security, and bandwidth. Generally, we hand off the bandwidth via a 10/100MBPS VLAN based switch port, however GIG-E 1000MBPS connections are available for larger clientele. Colocation4Africa can throttle bandwidth at any level, via our Layer 3 based Extreme Summit™ managed switches. Rack-based clientele are responsible for supplying their own router (optional) and switch(es), as Colocation4Africa will hand-off via a single uplink cable to you. Our racks are configured with vertical power strips, however, you are free to install your own power distribution and/or remote reboot equipment. Basic reboots are available at no additional charge. Technical support service (remote hands) is available 24/7 at an hourly rate billed in 15 minute increments. The Colocation4Africa staff is proficient in most operating systems, and with most types of hardware.

What are the limitations on case and power supply sizes?
Co-Location packages for service by the rack, included a specified amount of power. You will have full usage of that specified power allocation, and the amount of servers you will be able to install will be directly related to the amount of power each utilizes. As a general rule of thumb, a server consumes about 1AMP of 110v A/C power. Some servers, including high-end Xeon servers, or servers with multiple hard drives, may consume much more. Please plan your co-location power usage and requirements accordingly. We do not limit the size of your rackmount cases, and it is entirely up to you how many servers you wish to fit into your allocated rack space. We assume a maximum number of 40 servers per rack however, leaving 2U space for switches. We do not allow "stuffing" of racks, with back to back "snub-nosed" 1u cases, or any other abuse of our generous offerings. We reserve the right to charge higher rates for blade server systems, which utilize small amounts of space and high amounts of power. For individual server Co-Location packages, we assume a maximum power supply size of 550watts. This is sufficient enough to run most high-end Xeon systems. Should you require additional power beyond such, or power for dual redundant power supply systems, please contact our sales dept for a custom quote. Case sizes should be limited to standard 1U or 2U rackmount cases, or standard "full-tower" desktop cases.

 

 
All rights reserved. Colocation4Africa.